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Shipping & Returns
La Couronne du Comte ships worldwide through reliable partners (TNT, FedEx) to your desired shipping address!

Your order will be sent within 24 hours after receiving your payment, when it is in stock. When the product is not in stock, it is being order for you at the distributor, after which La Couronne du Comte will inform you about the estimated time of delivery. Most of the times it will not be longer than 1 or 2 weeks.

SHIPPING RATES FOR INK CARTRIDGES AND REFILLS

La Couronne du Comte ships ink cartridges, converters and/or refills for fountain pens, rollers and ballpoints at a reduced rate. We are able to do this, because these orders can be sent using regular mail instead of parcel mail.
The ordered ink and or converters are safely packed in a bubble envelope and will be sent priority mail to any location in the world.
Please note: when you order ink bottles, pens, leather ware or other items as well, we cannot use this lower rate. You can then choose an option for parcel mail described on this page.

Benelux

Shipping costs 3,- (priority shipping: you only pay these costs when the amount of the order is below 100,-)

Europe (excluding Benelux, including non-EU countries)

Shipping costs 4,75,- (3,99 excl. VAT) (priority shipping: you only pay these costs when the amount of the order is below 100,-)

Rest of the world

Shipping costs 7,75,- (6,51 excl. VAT) (priority shipping: you only pay these costs when the amount of the order is below 150,-)


SHIPPING RATES

When your order consists of an (article) amount of 100,- or more and has to be shipped within the European Union, we will not charge you any shipping costs.
For orders below 100,- (which have to be shipped within the European Union) we charge the following rates:

Benelux

Shipping costs 7,- (insured shipping: you only pay these costs when the amount of the order is below 100,-)

European Union (excluding Benelux)

Shipping costs 14,50 (insured shipping: you only pay these costs when the amount of the order is below 100,-)
Shipping costs 9,- (uninsured shipping: you only pay these costs when the amount of the order is below 100,-)

You will not receive a tracking number when you choose uninsured shipping.

When your order has to be send outside of the European Union we charge the following rates:

Outside European Union

Shipping costs 19,- (15,97 excl. VAT) (you only pay these costs when the amount of the order is below 150,-) for insured shipping
Shipping costs 14,- (11,76 excl. VAT) (you only pay these costs when the amount of the order is below 150,-) for uninsured shipping outside EUROPE
Shipping costs 9,- (7,56 excl. VAT) (you only pay these costs when the amount of the order is below 150,-) for uninsured shipping within EUROPE

The customer is responsible for paying any applicable custom duties (only when you live outside the European Union). You will not receive a tracking number when you choose uninsured shipping.


RETURNS

It is possible you would like to return the article(s) you ordered. This is possible within 7 working days after delivery on the condition that the articles remain in the unopened and original packaging and are not damaged in any way. The General Conditions tell you about the conditions that apply.

Attention: the shipping costs for returning the item will be yours. You need to notify La Couronne du Comte in advance of your intention to return the articles you ordered. La Couronne du Comte only pays the return shipping costs if the return is a result of our error.
Articles that have been especially produced for you (for example when an article is engraved), cannot be changed or returned.

Returns have to be send to:

La Couronne du Comte
att. Diplomat Web Store
Bunschotenstraat 48
5043 BA
Tilburg
Netherlands
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